Privacy Notice

Last updated:

We respect your privacy. This notice explains what personal data we collect, why we collect it, and how we handle it, in line with UK GDPR.

1) Who we are (Data Controller)

Nico’s Friendly Help. Contact: info@nicosfriendlyhelp.com

2) What data we collect

• Contact details (name, email, phone if provided).
• Booking details and messages you submit.
• Technical data (cookies/analytics) – only if you consent.

3) Why we collect it (lawful bases)

• Contract: to respond to enquiries, schedule sessions, and deliver services.
• Consent: analytics cookies to improve the site (only if you accept cookies).
• Legitimate interests: basic site security and preventing misuse.

4) Sharing

We do not sell your data. We may share limited data with service providers we use to run the business (e.g., email, analytics, payment). They process data on our behalf and must keep it secure.

5) Retention

We keep data only as long as necessary for the purposes above, and to meet legal/accounting obligations.

6) Your rights

• Access, rectify, or erase your data.
• Object to or restrict processing.
• Withdraw consent for analytics at any time (use “Manage cookies”).
• Complain to the ICO: ico.org.uk.

7) Cookies

We use a simple consent banner. If you accept, Google Analytics loads. If you decline, it does not. You can change your choice via the “Manage cookies” link (or by clearing your browser storage).

8) Security

We take reasonable steps to protect your data, including using HTTPS, access controls, and reputable third-party providers.

9) Contact

Email: info@nicosfriendlyhelp.com